Submit a Complaint
Hull University Students' Union (HUSU) Complaints Form
We try really hard to make your experience as positive as possible, but we know there will always be situations and topics that need to be raised and we invite you to keep us informed of any area you think we could improve.
HUSU will respond fairly and consistently to concerns raised through this platform by following our Complaint's Policy. Complaints raised involving the behaviour of student members on HUSU Licenced premises or at HUSU events or who are members of our student groups will normally be addressed through HUSU Disciplinary Policy.
Hull University Students' Union seeks to encourage informal resolution of complaints where possible. If you have not sought informal resolution support regarding your concerns, you do not need to complete this form. Concerns should first be raised with either a member of staff or a Student President responsible for the area in question who can support you in dealing with conflict and arrange mediation if required. If you are not satisfied with the outcome of this stage, you may progress and submit a formal complaint for investigation.