COVID-19 Information and FAQs

Following the update to the Government advice and the recent announcement by the University of Hull to moving teaching online, Hull University Union has taken the difficult decision to suspend all Union events and activities until further notice.

These decisions have not been taken lightly and we understand that this will be disappointing news to receive but the safety and welfare of our students and staff is our primary concern.

This will include all society and sports activity, as well as events such as the upcoming Society Awards, Trophy Pres, HUU Awards and the End of Year Ball. The weekly Tower night in Asylum, the Quiz and Karaoke is also suspended until further notice. If you have bought tickets for any events, we would like to reassure you that you will receive a full refund. More details of this to come.

Student Central and commercial services are closed until further notice. This includes Asylum, SPAR, Sanc, Eats and Eats Italia. The Advice Centre has transitioned to an online service, with advisers continuing to offer support through email and telephone (01482 466263). We will keep students informed of any changes. The Student President Team will continue to represent students on all issues and the Part-Time Officer Elections will continue online.

We recognise this is a tough time for everyone so if you have any concerns or queries about COVID-19 please contact the University’s Action Line on 01482 464020 or [email protected], or visit the University of Hull’s website.

If you have any questions or queries regarding Union events, please refer them to the relevant zones below:

President of the Students’ Union: [email protected]
President of Inclusivity and Diversity: [email protected]
President of Education: [email protected]
President of Sport: [email protected]

For any activity related issues, contact: [email protected]


FAQs

General

Following the closure of our SPAR shop, Student Central is now closed. Until further notice, you will not be able to access any area of Student Central.

No - To prioritise the safety of students and staff, the SPAR shop is closed until further notice.

No – Sanc will be closed until further notice.

No - Eats and Eats Italia will be closed until further notice.

No - to minimise hand-to-hand contact and help stop the potential spread of the virus from notes or coins, our tills will also be going cashless from Thursday 19 March.

We are currently issuing automatic refunds through our ticket partner, Fixr. Please be assured you will be refunded and you should receive your refund within 10 working days from today (Wednesday 18 March).

If you’ve bought a ticket for an external event at Asylum (an event not organised by Hull University Union), you need to be in touch with the ticket provider for further information.

We are limiting any non-essential face-to-face contact. However, the Advice Centre will continue to support students and are looking to transition their services online. Please visit hulluniunion.com/support/advice-centre for more info.

Yes.

It would appear the NHS is coming across EU citizens who have come over for a short period are seeking GP registration. People are being advised to do the following.

  • Register with your local GP - to avoid pressure on one surgery.
  • You can find your local GP via the NHS Choices website - Find GP - Enter your postcode, which will bring up your local GP.
  • You can register with some GPs online, others may require you to download a form and send back to the GP. The instructions are on the website.

All non-essential face-to-face contact has been limited. We will, however, be active on our social media platforms and will still be working to represent you. We can also be contacted over email or arrange a telephone call. Contacts can be found below.

The Student President Team is still working closely with the University on their ongoing projects.

All non-essential face-to-face contact has been limited. The best way to contact the Student President Team is via social media or email.

President of the Students' Union
Email: [email protected]
Facebook  Twitter

President of Inclusivity and Diversity
Email: [email protected]
Facebook  Twitter

President of Education
Email: [email protected]
Facebook  Twitter

President of Sport
Email: [email protected]
Facebook  Twitter

For all Activities Zone queries, please contact [email protected]


Advice Centre

We understand that this might be a distressing time for our members and you may have a lot of questions.

Our Advice Centre advisers are now working remotely, but are answering calls from our general advice line 01482 466263 and also emails via [email protected].

Please get in touch if you have any concerns, but we hope the below FAQs may be able to answer some of your questions.

Student Finance England have confirmed that they will be processing the final loan instalments as planned. Applications for next year are also open. For up-to-date information, follow them on Twitter.

The University has also released the following update for those students living in on-campus accommodation:

"For those students who do not wish, or are unable, to return to University campus accommodation (Westfield Court, The Courtyard and Taylor Court) in the third term, we will implement arrangements with you so that you will not be required to pay further rent. We are working through the detail and will provide further clarification in the next couple of days."

Keep an eye on the University’s FAQ page for more detail.

Please remember that your housing contracts are still legally binding, however, the government has released some guidance to support you and ensure you are not evicted. Read the article here. If you're wondering about other people accessing your property, including your landlord, during this time, read this information here.

The University has recognised that the steps taken in light of the COVID-19 situation will have an impact on our students. For that reason, the University has changed some of its practices to be more flexible.

The guidance from their website is currently as follows:

Where possible you should submit your remaining assessments by the deadlines that have been communicated to you through your module canvas sites. Where it has been necessary, new or revised assessment deadlines will be published on your module Canvas sites.

If you are unable to submit by the deadline on Canvas, there will be an automatic extension of 14 calendar days. You can submit at any time during this 14-day period and late penalties will not be applied. You do not need to apply for this extension, it will be applied automatically.

If you are still unable to submit the assessment by the extended deadline, you will automatically be granted ‘mitigating circumstances’ which means that you will be contacted and given another opportunity to be assessed at a later date without a late submission penalty. If possible, in terms of our formal exam boards, you could be granted a further extension, but that may not be possible in all cases. You do not need to apply for mitigating circumstances, they will be applied automatically.

If you are a final year student and are expecting to graduate in July, where possible we will put in place further opportunities for submission of your work within a timescale that will allow you to graduate. In this situation, we will contact you about this.

To reiterate, please do try to meet published deadlines if you are well and able to do so. This will help you to manage your workload and help your tutors to manage theirs.

Stay up to date with University advice here.

For lone parents and disabled students in receipt of PIP (Personal Independence Payments) who might have any concerns relating to claiming Universal Credit, our Advisers are working remotely and can complete any calculations that you may need. Please contact us using the contact details above.

For any students struggling financially, you can still apply to the Hardship Support Fund, via MyHull Portal as the team are also working remotely and still assessing applications. For immediate needs, there is a local food bank you can contact: Beanie Street food bank, 01482 224783 or email them: [email protected].

We recognise this is a tough time for everyone so if you have any concerns or queries about COVID-19 please contact the University’s Action Line on 01482 464020 or [email protected], or visit the University of Hull’s website.


Sports and Societies

AGM’s will not be cancelled. We are exploring options on how to move these online, please check your emails regularly for further updates.

The deadline for AGMs will be extended to the end of April to allow us and you sufficient time to move these online. If your AGM is scheduled for this week please let your club know you are postponing it to a later date.

All Students’ Union activity is suspended until further notice. As a result, you need to cancel any upcoming events. Student groups are asked to try and mitigate any contract agreements. If you cannot avoid the cost, we suggest you rearrange for later in the year. If you are required to pay a cancellation fee to an external company, we will process this in the usual way, from your Club or Society account.

All Students’ Union activity is suspended until further notice. We are following government guidelines on limiting non-essential contact and so, yes all club and society social events should be suspended until further notice. Try to think of other ways to interact and host social events online.

Hull University Union are following Government guidelines and advice to reduce non-essential social contact. If your event does go ahead it will be classed as an independent activity, the policy can be found here.

All non-essential face-to-face contact will be postponed. You can still contact all staff members by email and telephone. Contact details can be found at hulluniunion.com. We will also be looking to provide other online meetings and services.

We would advise that any club or society finance queries are dealt with via email or over the phone.

Yes, any future room bookings will be cancelled to ensure we limit face-to-face contact. You will not be able to make any further room bookings.

All Students’ Union activities and events are suspended until further notice; therefore, these events have been cancelled. However, we would still like to celebrate you and your successes and so we are still continuing with nominations and are exploring ways in which we can reward you.

No - the collection of kit is not currently available, as Student Central is currently closed but it will be available to collect it once the building reopens.


Education

Academic Representation continues and Hull University Union continues to support the academic needs of students during this time. Course Reps still have an important role to play; so, if you have any concern or feedback, please to pass it to them.

To find out who your Course Rep is, click here.

Education Zone Open Meetings will not be taking place physically during this time. However, Simeon will be engaging the Course Rep community via Canvas and doing his usual updates via social media and blogs our website.

We are currently in communication with the University; we will communicate this with you soon as we know what this would look like. In the meantime, SSFs may be cancelled, postponed or take place online.

If you are Course Rep and unsure of what to do during this time, please email [email protected]

We recognise this is a tough time for everyone so if you have any concerns or queries about COVID-19 please contact the University’s Action Line on 01482 464020 or [email protected], or visit the University of Hull’s website.

If you have any questions or queries regarding Union events, please refer them to the relevant zones below:

President of the Students’ Union: [email protected]
President of Inclusivity and Diversity: [email protected]
President of Education: [email protected]
President of Sport: [email protected]

For any activity related issues, contact: [email protected]