We’re Still Here For You - Welcome Back!

Posted 2 February 2021
A welcome back message from Phoebe, President of the Students' Union.
A welcome back message from Phoebe, President of the Students' Union.

Hi everyone,

Welcome back! I hope you had a restful winter break and, for those of you who had assessments in January, I hope your assessments went well and you’re ready for the new term.

I know that 2021 isn’t exactly the fresh start we were all hoping for and we’re all finding it quite difficult but I am so incredibly proud of all of you for your tenacity and determination throughout this year. Keep going!

Despite the global pandemic and the continuing challenges of lockdown, we’re still here for you! You can find out more information about what services are available and how to get in touch with us below. You can also find the answers to commonly asked questions on our FAQs page.

Good luck for the new term, keep looking after yourselves and each other and we’ll get through this just like we have everything else so far!

Phoebe Bastiani

President of the Students’ Union


Phoebe Bastiani (President of the Students’ Union) [email protected]

Evie Kyte (President of Inclusivity and Diversity) [email protected]

Simeon Orduen (President of Education) [email protected]

Ellis Leonard (President of Activities) [email protected]

Sian Doherty (President of Sport) [email protected]



What’s open and when?


The Library is open from 08.30 – 20.00 pm Monday to Friday and weekends 09.00 -1730, for current University staff and students only, as a safe personal study environment.

Numbers are limited to individual study spaces and available on the Ground, 1st and 6th Floors. Each space needs to be booked through the online booking system, which is available via the Library website. If you no longer need your booking please ensure you cancel this as we do look to ensure maximum usage by re-allocating spaces if bookings are not taken up.

You can reserve books for collection using the library search. Whilst in the Library you can request assistance by emailing [email protected] our team are there to help you.

Skills workshops, webinars and personal appointments are continuing, but being delivered online. The Skills Team will continue to help you develop academic and digital skills to support and enhance your studies and research. The team cover study, writing, referencing, resource discovery, analysis, presentation and ICT skills.

All of this can be accessed through the Skills website. New skills guide to help you learn remotely. See the new and returning students webpage.

If you are working remotely, the library offers some resources online. You can access this here.



Our advisors are currently working remotely, but are still on-hand to help you with any issues you may face during your time at University. This can be anything from academic issues, financial troubles to hate crime.

You can contact them via email: [email protected] or by telephone: 01482 466263 during their opening hours below.

  • Monday: 9:30 – 15:00
  • Tuesday: 9:30 – 15:00
  • Wednesday: 9:30 – 15:00
  • Thursday: 9:30 – 15:00
  • Friday: 9:30 – 15:00
  • Saturday: CLOSED
  • Sunday: CLOSED



Student Services remain committed to providing you with the help and advice you need to succeed in your studies.

They are available from Monday-Friday 9am-5pm by telephone, raising an enquiry or live chat.

Each of the Student Services teams will continue to support you during COVID-19 and at the bottom of this page you will find links to material, resources and information about the respective teams.

As this is an evolving situation any changes to our services will be notified on this webpage, via social media and in the regular University student bulletins.

Please follow us on Instagram and Twitter @hulluniservices for regular updates.



Student Central, including the SPAR shop is currently closed, however you can purchase some limited essentials from the Library.

Despite our staff are working remotely, we are still here for you! You will continue to have the same opportunities to have your say, share feedback and be represented as follows:

  • Union Council meetings will continue to take place on Microsoft Teams, where your elected volunteer Part-Time Officers will debate and decide on issues that affect the student body. The next meeting is on 16th November and all students are welcome to attend – email [email protected] to find out more and book your place.
  • Course Reps are there to represent you academically – reps are there to listen to your feedback about your programme and experiences, and to raise these with staff at Student-Staff Forums in order to make recommendations and help find solutions. You can find your rep on our website – connect with them and let them know the good, the bad and the ugly, so they can pass this on!
  • If you’d like to be a Course Rep, you can sign up and do all training and induction online. You’ll receive plenty of support and information from our staff and Simeon, your President of Education.
  • And if you have an idea for a campaign? Being virtual doesn’t mean students stop being vocal! Get in touch, and we can support you with advice on how to make it happen, and how to apply for funding – [email protected]


Where can I access support?

Whilst we’re not available, please make sure you continue to look after yourself and still access support if and when you need it.

Below are some useful resources and helplines:


Mental Health



Formerly ‘Big White Wall’, Togetherall is a safe online community to support your mental health 24/7.



Student Space is an online community run by Student Minds; it’s full of useful resources for studying and looking after your mental health during Covid-19.



The Blurt Foundation is a fantastic organisation which aims to raise awareness and increase understanding of mental illness, particularly depression, and support those struggling. They have lots of useful blogs and FREE self-help resources which can be found here



You can learn more about looking after your own mental wellbeing with this free online module which can be found here.



Let’s Talk Hull is a service that can help support you with depression, low mood, worry, anxiety and panic. The support they can offer includes counselling, Cognitive Behavioural Therapy, and Stress Control workshops. You can contact Let’s Talk here or call them on 01482 247111.



Samaritans provide support to anyone experiencing emotional distress, struggling to cope, or at risk of suicide. The service is free, confidential, and available 24/7. To speak to someone from Samaritans telephone 116 123.



Shout is a 24/7 text service, free on all major mobile networks. It’s a place to go if you’re struggling to cope and you need immediate help. Contact Shout by texting 85258



The NHS's Mental Health Response Service is an urgent service for people living in Hull and the East Riding of Yorkshire who are experiencing severe and enduring mental health problems, or an acute mental health crisis. To access the service, call 01482 301701.



Hull & East Yorkshire Mind offers practical guidance on managing mental health and wellbeing whilst away from home and at university. Visit Hull and East Yorkshire Mind here.


Sexual Assault

Sexual assault is an incredibly frightening experience – and can have profound effects, both physically and emotionally.

The most important thing to remember is that it wasn't your fault, no matter who commits it or where it happens.

Hull University Students' Union is committed to helping to provide support to victims through signposting to appropriate services and guiding anyone that asks for support.



The CASA Suite  offers free support and practical help to anyone in the Humberside area who has experienced sexual violence and/or sexual abuse. It is completely confidential and personal information does not have to be given to receive help. They have a range of options, including a medical examination that can preserve evidence for future use in court if desired, immediate medical care provided by female medical examiners and support in going to the police. You can contact CASA on 0330 223 01 81 (NOT a helpline as this is only monitored during office hours) or email them at [email protected].



HRCSAS offer free counselling services through trained counsellors who conduct one-to-one counselling sessions by appointment. They provide a drop-in service on a Wednesday morning 10:00 – 13:00. They also have a helpline open Tuesdays and Thursdays between 13:00 – 16:00 which you can call on 01482 329 990. Alternatively, you can email them at [email protected].



Blue Door  is a charitable service that provides support to anyone who has experienced sexual violence. Another service that the Blue Door can offer is the use of 'Independent Sexual Violence Advisers'  who provide support for those who have experienced rape, childhood sexual abuse or other sexual offences in the Humberside area. Their role is to ensure you received the help you need in the immediate aftermath and support long term recovery. You can call Blue Door on 0800 197 47 87 or email them at [email protected].

Blue Door is also holding virtual drop-ins on the following days:

  • Friday’s 1:00pm- 3:00pm

To refer yourself or a student, you simply need to fill in the form and send this to [email protected] Blue Door will then make their way through the referrals and make contact. You can download the form here .



Survivors UK is a support charity for male victims of rape and sexual abuse – Survivors UK are based primarily in London but do offer online guidance and signposting for people in the rest of the UK. Their services include counselling, legal support as well as group support. You can contact the helpline webchat here (Mon- Sun 12:00pm- 8:00pm).



Safeline is a support charity for both men and women who can provide a variety of services – including online counselling and support/guidance via telephone if desired. Their services can include creative therapies and group support. You can call the helpline for men on 0808 800 5005 or the helpline for women on 0808 802 9999. Alternatively, you can email [email protected]



A charity dedicated to supporting victims of crime by providing free and confidential support to help you move beyond the impact of crime.

Specialist teams deliver tailored support to help people recover from the effects of crime and traumatic events. Support can be requested here. You can also call 0808 168 9111(available 24/7).



An LGBT+ anti-violence charity specialising in sexual violence as well as hate crime and domestic abuse. Based primarily in London, Galop do offer support and guidance to members of LGBT+ community throughout the UK.

They specialise in support in reporting crimes to the police or answering questions about the criminal justice system. Reports can be made online here. Alternatively you can call the London helpline on 020 7704 2040 (Mon- Fri 10am-4pm) or the National helpline on 0800 999 5428 (Mon- Fri 10am-5pm).



This service offers practical assistance in reporting and removing content online. Whilst they cannot guarantee removal of all images, their partnerships with internet industry partners allows them to minimise the reach, and some of the harm, caused by revenge pornography. They provide coaching and advice on how and when to gather evidence and approach the authorities but cannot undertake criminal investigations or report to the police on the victim's behalf. You can call the helpline on 0345 600 0459 (Mon-Fri 10am – 4pm, excluding bank holidays).



Bright Sky is a free app to support those affected by domestic abuse, their friends and family, as well as practitioners and employers. It has a UK-wide directory of specialist domestic abuse services and questionnaires to assess the safety of a relationship, alongside resources and information on topics around domestic abuse.



If you want to know more about how to care for yourself if you are a victim of sexual assault or violence, you can find a free course on self-care here.



If you have experienced sexual assault or rape, you can also find more resources and support here.


Academic Issues

You should contact your personal supervisors and course reps for academic issues but Hull University Students' Union’s Advice Centre can offer support with the following:

  • workload concerns;
  • allegations of plagiarism;
  • mitigating circumstances;
  • academic misconduct;
  • Personal Supervisor issues;
  • academic appeals;
  • suspension of studies and repeat years.

You can contact the Advice Centre at [email protected]



Have you got questions about money, budgeting, or benefits? You can download the money booklet here or visit here.



Have you got questions about housing contracts or finding accommodation? Download our housing booklet here.


You can find more useful support links on the University website support area here.