**UPDATE** 21/08/2018by Osaro Otobo
I've had a reply from the University of Hull's Head of Digital Marketing:
“It’s really useful to get feedback such as this and certainly in the first instance with our digital transformation programme we have been working initially on focus with student recruitment/attraction and showcasing our research excellence both of which remain an iterative process. I would be interested to understand more in terms of whether the feedback is about accessing information for current students through the website or indeed if we had a user centred”
I am arranging a meeting with her in the next couple of weeks, so will update this idea further then.